FAQs

Getting Started

How do I activate Wheresafe?

 

  • 1. Create a Wheresafe account online at www.wheresafe.com
  • 2. Install your device into your vehicle
  • 3. Log into the Wheresafe app and start tracking

 

How do I know if Wheresafe is installed?

Your device will be visible at its current location on the Wheresafe App as soon as you log in.

What do I do if I think I damaged the device during installation?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

Where do I install the Wheresafe OBD (On-Board Diagnostics)?

The Wheresafe OBD simply plugs into your car’s OBD port which varies from car to car. Typically this can be found located beneath the dashboard under the steering wheel either to the left or right.

Where do I install the Wheresafe BAT Modem?

The BAT modem encases a high powered magnet which will attach to most metal surfaces.

Where do I install the Wheresafe Sport Tracker?

The Sport Tracker requires to be hard wired into your vehicle, this will vary from vehicle to vehicle and it is recommended to be installed within a dry spot on the ATV, Boat, Skidoo etc.

Does WhereSafe supply Installations?

We have professional installers that will do 100% of the work for you. But we like to tinker with things too, so if you're comfortable doing it we'll just give you instructions and you're set.

Account Settings

Can I have additional monitors on the same account?

Yes, you receive access for 2 monitors to one account. Any further monitors require a $25 fee each.

How many Vehicles can I have on my account?

A Wheresafe account is limited to 3 Vehicles

Can I move my Wheresafe system from one vehicle to another vehicle?

Yes. Wheresafe OBD simply plugs in and out of a vehicle OBD port. Wheresafe BAT simply attaches to most metal surfaces. Wheresafe Sport Tracker is hard-wired. We would recommend using a professional auto accessory installer. You can request wiring diagrams from support@wheresafe.com.

Can I switch my device to another WhereSafe account?

Yes this is possible please contact support@wheresafe.com

How do I change my password?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

What happens if I have forgot my password to my Wheresafe account?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

How do I cancel my Wheresafe subscription?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

How do I change the email address to my account?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

Does Wheresafe work outside of North America locations?

Yes, increased data fee’s will apply.

Does Wheresafe charge subscription fees?

Yes, when you purchase a Wheresafe product you also agree to pay a monthly subscription.

Can I upgrade my Wheresafe service?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

Does Wheresafe charge subscription fees?

Yes, when you purchase a Wheresafe product you also agree to pay a monthly subscription.

Do I need to pay a wireless carrier for the data used by the in-vehicle device?

No. We've simplified the whole process for you. We take care of the wireless data ourselves through our partners. We also offer services through all major networks.

Do I need to pay a wireless carrier for the data used by the in-vehicle device?

No. We've simplified the whole process for you. We take care of the wireless data ourselves through our partners. We also offer services through all major networks.

Features & Services

Can I access my driving history data?

Data beyond 48 hours is not viewable for now.

How often does it update?

Every 2 minutes when moving and every 8 hours when stopped.

How does NightWatch work?

Default NightWatch hours are set to 12am-6am. If movement is detected in the device a notification will be sent to via E-Mail & SMS.

How does SafetyNet work?

Default SafetyNet is set to a 25KM radius (modifiable) from the inputted address, once the device exits the SafetyNet, a notification will be sent via E-Mail & SMS.

How does RideMonitor work?

RideMonitor monitors erratic driving behaviours, default speeding 115KM/Hour (modifiable), harsh braking, rapid acceleration and sharp turns by sending a notification via E-Maill & SMS.

How does TamperGuard work?

TamperGuard triggers when the device has been disconnected or interfered with, then a notification will be sent via E-Maill & SMS.

How can I see if Wheresafe will work with my car?

For the OBDII devices, all passenger vehicles made after 1996 come with an OBDII port; this is all you need. The Wheresafe BAT can be placed within any car. The Wheresafe Sport Tracker can be hardwired into most vehicles.

Will Wheresafe work with my electric, hybrid or diesel car?

Yes, all vehicles require a mandatory OBD port in their vehicle.

Does Wheresafe come with warranty?

1 year manuafacture warranty on hardware from date of purchase.

Will Wheresafe account for traffic on my route?

Wheresafe does not currently show live traffic.

Can I export my driving history?

You cannot currently export your driving history.

What maps do you use?

All of our apps use Google Maps. We have also integrated Google's StreetView so you can zoom right in to see if it was garbage day. =)

What areas does Wheresafe work in?

Just about anywhere. We have customers globally, the only requirement is wireless coverage.

Do you integrate with anyone?

Sure do. Our reports can be exported to Microsoft Excel, PDF or Google Earth.

Can I integrate with Wheresafe?

You defintely can. We offer a free to use public API (it powers our apps afterall). Some of our customers have used it to create a branded tracking service for their own customers. The possibilities are endless!

I wish Wheresafe could...

Let us know! We love to hear from our customers. Quite frequently if there is something we could do better for you, it could help others too. We make improvements daily based on feedback from our awesome customers like you.

I have another question.

No problem, how about you give us a call? Don't forget that you can get in touch with us in many ways, on Facebook, Twitter, Instagram or email or you could really surprise us with a carrier pigeon.

Equipment

Can I plug my Wheresafe OBD (On-Board Diagnostics) into an extension cable or an adapter?

Yes. We can provide both extension and Y cables with install.

Can I use WhereSafe if I don’t have a smartphone?

Yes, keep track of your vehicle by downloading our App on an Apple or Android tablet.

Can I unplug the Wheresafe OBD (On-Board Diagnostics) while my car is on?

Yes.

Do the Wheresafe devices drain my vehicle battery when the engine is off?

Yes, but the devices are programmed for low battery mode, which uses minimal battery drain.

How will I know if the Wheresafe OBD (On-Board Diagnostics) has come unplugged?

A disconnect notification will be sent via E-Mail & SMS.

What if it's not a vehicle?

Many of our customers have expensive equipment that isn't a vehicle at all. For this we have a modem powered by a battery that can last up to 3 months.

App

Where can I download the Wheresafe App?

For Android users download the App from the Google Play store. For iOS users download the App from the App Store.

Can I still access my Wheresafe account if I don’t have the app?

No.

How do I report a problem with the Wheresafe App?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

How do I report a problem with a Wheresafe service?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

Order & Shipping

Can I change my shipping address after I’ve place my order?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

What are the shipping costs?

Shipping is $20 anywhere across North America, unless purchased on a third-party site like Amazon. Then the shipping is calculated based on location.

What is the return policy?

There is a 30-day money back guarantee from the date of purchase.

What do I do if I have not received my order?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

When will my order ship and how long will it take?

Please allow 5-7 business days to receive your order.

Privacy & Security

Who can see my vehicle location?

Yourself, any of your accounts users and any Wheresafe representative currently providing support for your account.

When does Wheresafe use my GPS location?

All Wheresafe devices are continually monitoring your location whilst moving, the device goes to sleep when not. The Wheresafe app does not monitor your phones location.

How does Wheresafe keep my data secure?

Please refer to the Wheresafe privacy policy at https://www.wheresafe.com/privacy.html

Is my Wheresafe data stored online somewhere?

Your data is stored for 48 hours located on servers in Toronto, Ontario or Atlanta, Georgia.

What are Wheresafe’s terms of service?

Please refer to the Wheresafe terms and conditions at https://www.wheresafe.com/terms.html

What can I track?

Just about anything. You can install a Wheresafe GPS modem in seconds using our Wheresafe OBD solution, or let us professionally install hard-wired modem for you.

Troubleshooting

What happens if the Wheresafe OBD (On-Board Diagnostics) comes unplugged?

Simply plug the device back into the vehicles OBD port.

How do I contact Wheresafe customer service?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

The Wheresafe OBD (On-Board Diagnostics) does not fit in my car’s OBD port. Now what?

Call Us: +1-888-386-3024 or email us: support@wheresafe.com

My Wheresafe device is not working. What do I do?

First ensure that your Wheresafe device is plugged in (Wheresafe OBD), switched on (Wheresafe BAT), Wired up correctly (Wheresafe Sport Tracker). If your issue still persists, Call Us: +1-888-386-3024 or email us: support@wheresafe.com

Why is my location inaccurate?

Some conditions can inhibit the GPS signal, temporarily reducing location accuracy or preventing a vehicle from being located. The conditions include being in a garage or in an area surrounded by high rise buildings.

What happens if I sell or trade my car?

Simply remove the device before trading the vehicle.