Return Policy

We want to ensure you are completely happy with your WhereSafe purchase. We have a 30-day money-back guarantee on our products, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at sales@wheresafe.com or 1-888-386-3024.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Returns will only be accepted for goods in working order, or with manufacturer defects. Damaged devices due to misuse or water damage will not be accepted for return. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 48 hours of receiving the return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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